This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
How ITIL gets Incident vs Problem wrong
In ITIL, we don't separate Incidents from Problems properly. This
causes a muddy and confused definition of both. Join me as I try one
more time to make this clear.
Read the full blog post over at the IT Skeptic here.