This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Bartels Information Technology Companion Handbook
The Bartels Information Technology Handbook (B.I.T.C.H) is a glossary of
Information Technology terms. Often when creating documents these need
to be referenced and I just decided to consolidate them here. The
glossary more specifically related to Data centres is available here.