This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Getting the job done in IT using 7 steps
It is typically easy to execute a task blindly without knowledge or
applying intelligent process. This is not a job but a habit. Habits are
very common in IT and are often disguised as best practices. What
invariably happens is that a method is stumbled upon that achieves a
goal, and just because it did the job, it is labelled as a best
practice. An analysis is never conducted as to whether it was done in an
optimal manner, meaning that it was effective and efficient. And thus
IT is full of bad habits (read about them here).
Read the full article including the 7 steps on LinkedIn's Pulse here.