This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Dealing with showstoppers (the Major Incident Process)
There is a close relationship between problem management and the major
incident process. Dealing with these processes can be crucial as they
are potentially showstoppers for the business.