This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
The Personal Side of Troubleshooting (by Tony Fortunato and Maria Conte)
The challenge is managing the technical resources and keeping management
in the loop so you don’t go insane. Like it or not, for the time
being, you are the layer between your boss, peers, direct reports and
Read about some strategies that may help you through this
stressful and demanding situation here.