An integrated approach to working with problems

Problems are latently present in all work environments and I have previously written about dealing with Major Incidents here that have typically resulted because of a problem. In this post I'll focus on outlining an integrated approach to working with problems. It entails a number of process and methodologies to handle any type of problem. The items detailed below are important considerations to have for an integrated approach to working with problems. This approach is a mature, analytical and measured method to have excellence achieved within an organization.

Read the full article on Pulse here.