The cutting edge of non-existent customer service

There I was in hospital undergoing a Laparoscopic Nissen fundoplication (google it here). I had been suffering from reflux, so badly that I sat on the couch to sleep upright. The problem was not due to acid overproduction but rather mechanical dysfunction centred around the lower esophageal sphincter. The surgeon said he had done many of these and he made it sound a breeze. All that would be left behind was 8 unnoticeable little puncture holes on my abdomen.

Read the full story of my stay at Netcare Olivedale here.