This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Next generation service management
There are three worlds out there and they seem to not co-exist. These
worlds are those of the network equipment manufacturer, IT Service
management and production systems. There is no worm hole that joins them
and the different people using them might as well be Klingons, Romulans
and the Borg.
Read about what would Captain Picard do here on Pulse.