This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started). Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Lessons for Presales, with some tips from the Nose
Richard Patterson is known as the Nose (it is even his twitter handle). You can read more about him here on Wired. In my opinion, the Nose, perfectly fits into the role of Presales.