Skip to main content

ITIL Version 3 Material (via HCI)

ITIL Version 3 Material

General Overview Strategy Design Transition Operation Improvement

DescriptionFormat
General ITIL Version 3 Material
Hendershott Consulting Inc Presentation on IT Service Management describing ITIL (vs 2), CobIT, CMMI and other frameworks
ITSM Solutions - ITIL V3 Introduction
Pink Elephant - A Cultural Roadmap for ITSM Adoption
Mantra - A practical guide and case study on leveraging ITIL v3 and ISO 20000 as part of your overall best-practice ecosystem.
CSU - PDCA Cycle
Deming - History
FOXIT - Service Lifecycle Model - Process Depiction
The Service Lifecycle Process
The Service Portfolio Big Picture
HCI - Service Lifecycle Model
CSU - Service Lifecycle Model
Jason A Stevenson, ITIL Consultant. Good description of ITIL, CMMI and CobIT and the framework overlaps between them. Email: Jasonstevenson@hotmail.com
Hewlett-Packard - Bridging the Gap between ITIL vs 2 and vs 3 [To top of Page]

DescriptionFormat
ITIL Overview
An Introductory Overview of ITIL® V3
ITIL Migration - V2 to v3
Compucom ITIL Introduction
CSU - IT Service Management Introduction
service.now ITSM Tool vendor Presentation on Value of ITSM
ILX Consulting presentation on history and overview of ITIL version 3 [To top of Page]

DescriptionFormat
Service Strategy
3. Principles: Value Creation Assets Provider Types Structures Strategy Fundamentals
Bernard Boar, The Process of Strategy
CSU - The Concept of a Service
CSU - Assets, Resources and Capabilities
CSU - Four Ps of Service Management
CSU - Patterns of Business Activity - User Profiles
CSU - Utility and Warranty
CSU - Value Creation
Information Technology And Organizational Performance: An Integrative Model Of It Business Value
CSU - The Business Case
Concept of Operation Template
Service Strategy
5. Economics: Financial Mgmt Return On Investment Service Portfolio Mgmt Portfolio Mgmt Methods Demand Mgmt
CSU - Financial Management Objectives
CSU - Activity-Based Demand Management
CSU - Demand Management Challenges
CSU - Demand Management Objective [To top of Page]

DescriptionFormat
Service Design
3. Principles: Goals Balance Serv Reqmnts Fundamentals Activities Aspects Later Activities Constraints SoA Bus.Reqmnts Models
ITIL® V3 Intermediate Lifecycle Stream: Service Design Certificate
ITIL SD - Figure 3.1 - The Business Change Process
CSU - Service Design Goals and Objectives
CSU - Service Design Aspects
CSU - Functions and Process
CSU - More on Process
CSU - Service Portfolio
ITIL SD - Figure 3.2 - Service Composition
ITIL SD - Figure 3.4 - The Service Relationships and Dependencies
CSU - Service Provider
CSU - Service Supplier
ITIL SD - Figure 3.5 - Aligning New Services to Business Requirements
ITIL SD - Figure 3.6 - The Service Portfolio - a Central Repository
ITIL SD - Figure 3.7 - The Service Lifecycle
ITIL SD - Figure 3.11 - Designing Processes
CSU - Concept of Service Management
CSU - Service Assets
CSU - Service Design Package
Service Design
4. Processes: SC Mgmt SLM Capacity Mgmt Availability Mgmt Continuity Mgmt Security Mgmt Supplier Mgmt
CSU - Service Catalogue
CSU - Service Catalogue Management Objectives
CSU - Service Catalogue Management Basic Concepts
CSU - Service Level Management Activities
CSU - Service Level Management Basic Concepts
CSU - Service Level Requirements
CSU - Service Level Management Relationships
ITIL SD - Service Level Framework
CSU - Service-Based SLA
CSU - Multi-Level Service Agreements
CSU - Operational Level Agreement
ITIL SD - Capacity Management
CSU - Capacity Management Objectives
CSU - Capacity Management - Capacity Plan
ITIL SD - Availability Management
CSU - Availability Management
CSU - Availability Management - Basic Concepts
CSU - Availability Management - Key Terminology
CSU - Availability Management - Objectives
Accenture - Risk Management Models
Queensland Gov't, Risk Treatment Plan
ITIL SD - Figure 4.15 - Expanded Incident Lifecycle
Arcserve - Guide to Availability, Continuity & Disaster Recovery | | |
ITIL SD - IT Service Continuity Management
CSU - Service Continuity Management Objectives
CSU - Service Continuity Management - Business Impact Analysis
Analytix - BCM Implementation Phases Diagram
ControllIT GmbH - BCM Project Phases Diagram
DRII/BCI Professional Practice Narrative - Best Practices for BIA
ITIL SD - Business Impact Analysis
ITIL SD - Risk Analysis
CSU - Information Security Management Security Framework
CSU - Information Security Management Basic Concepts
CSU - Security Management - Security Policy
CSU - Supplier Management - Basic Concepts
CSU - Supplier Management Objectives
CSU - Supplier Management - Contract DBMS
Service Design
8. Implementation: Business Impact SL Requirements Risks Implementation Measurement
CSU - Risk
CSU - Service Continuity Management - Risk Analysis [To top of Page]

DescriptionFormat
Service Transition
4. Processes: Plan/Support Change Asset/Configuration Release/Deploy Validate/Test Evaluate Knowledge
Maven - Change Management
CSU - 7 R's of Change Management
CSU - Change Management Objectives
CSU - Change Management Process Activities
CSU - Change Types
CSU - Change Management Models and Workflows
CSU - Change Request Types
CSU - Change Management - Standard Change
CSU - Service Change
CSU - Configuration Item
CSU - Definitive Media Library
CSU - Release Policy
CSU - Release Unit
CSU - Service Knowledge Management System [To top of Page]

DescriptionFormat
Service Operation
4. Processes: Event Incident Request Fulfillment Problem Access Other Operations
CSU - Event
CSU - Alert
CSU - Service Request
CSU - Incident
Short Cut Guide to Availability, Continuity, and Disaster Recovery , ,
CSU - Problem
CSU - Known Error Database
CSU - Workaround
CSU - Communication [To top of Page]

DescriptionFormat
Continual Service Improvement
3. Principles: Org Change Ownership Roles Drivers SLM Deming Cycle Service Measurement Knowledge Mgmt Benchmarks Governance Frameworks
CSU - Continual Service Improvement Model
CSU - CSI Goals and Objectives
CSU - Baselines
CSU - Measurement
CSU - Types of Metrics
Metrics Best Practices
CSU - KPI
CSU - Service Review
CSU - Service Improvement Plan
CSU - IT Governance [To top of Page]


Visit my web site
Last Updated: 07/02/2010 15:07:56

Comments

Popular posts from this blog

easywall - Web interface for easy use of the IPTables firewall on Linux systems written in Python3.

Firewalls are becoming increasingly important in today’s world. Hackers and automated scripts are constantly trying to invade your system and use it for Bitcoin mining, botnets or other things. To prevent these attacks, you can use a firewall on your system. IPTables is the strongest firewall in Linux because it can filter packets in the kernel before they reach the application. Using IPTables is not very easy for Linux beginners. We have created easywall - the simple IPTables web interface . The focus of the software is on easy installation and use. Access this neat software over on github: easywall

No Scrubs: The Architecture That Made Unmetered Mitigation Possible

When building a DDoS mitigation service it’s incredibly tempting to think that the solution is scrubbing centers or scrubbing servers. I, too, thought that was a good idea in the beginning, but experience has shown that there are serious pitfalls to this approach. Read the post of at Cloudflare's blog: N o Scrubs: The Architecture That Made Unmetered Mitigation Possible

Should You Buy A UniFi Dream Machine, USG, USG Pro, or Dream Machine Pro?