ITIL Version 3 Material
General | Overview | Strategy | Design | Transition | Operation | Improvement |
Description | Format |
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General ITIL Version 3 Material | |
Hendershott Consulting Inc Presentation on IT Service Management describing ITIL (vs 2), CobIT, CMMI and other frameworks | ![]() |
ITSM Solutions - ITIL V3 Introduction |
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Pink Elephant - A Cultural Roadmap for ITSM Adoption |
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Mantra - A practical guide and case study on leveraging ITIL v3 and ISO 20000 as part of your overall best-practice ecosystem. |
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CSU - PDCA Cycle |
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Deming - History |
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FOXIT - Service Lifecycle Model - Process Depiction |
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The Service Lifecycle Process | ![]() |
The Service Portfolio Big Picture | ![]() |
HCI - Service Lifecycle Model |
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CSU - Service Lifecycle Model |
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Jason A Stevenson, ITIL Consultant. Good description of ITIL, CMMI and CobIT and the framework overlaps between them. Email: Jasonstevenson@hotmail.com |
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Hewlett-Packard - Bridging the Gap between ITIL vs 2 and vs 3 |
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Description | Format |
ITIL Overview | |
An Introductory Overview of ITIL® V3 |
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ITIL Migration - V2 to v3 |
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Compucom ITIL Introduction |
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CSU - IT Service Management Introduction |
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service.now ITSM Tool vendor Presentation on Value of ITSM |
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ILX Consulting presentation on history and overview of ITIL version 3 |
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Description | Format |
Service Strategy 3. Principles: ![]() ![]() ![]() ![]() ![]() | |
Bernard Boar, The Process of Strategy | ![]() |
CSU - The Concept of a Service |
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CSU - Assets, Resources and Capabilities |
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CSU - Four Ps of Service Management |
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CSU - Patterns of Business Activity - User Profiles |
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CSU - Utility and Warranty |
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CSU - Value Creation |
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Information Technology And Organizational Performance: An Integrative Model Of It Business Value |
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CSU - The Business Case |
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Concept of Operation Template | ![]() |
Service Strategy 5. Economics: ![]() ![]() ![]() ![]() ![]() | |
CSU - Financial Management Objectives |
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CSU - Activity-Based Demand Management |
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CSU - Demand Management Challenges |
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CSU - Demand Management Objective |
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Description | Format |
Service Design 3. Principles: ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() | |
ITIL® V3 Intermediate Lifecycle Stream: Service Design Certificate | ![]() |
ITIL SD - Figure 3.1 - The Business Change Process |
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CSU - Service Design Goals and Objectives |
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CSU - Service Design Aspects |
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CSU - Functions and Process |
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CSU - More on Process |
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CSU - Service Portfolio |
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ITIL SD - Figure 3.2 - Service Composition |
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ITIL SD - Figure 3.4 - The Service Relationships and Dependencies |
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CSU - Service Provider |
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CSU - Service Supplier |
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ITIL SD - Figure 3.5 - Aligning New Services to Business Requirements |
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ITIL SD - Figure 3.6 - The Service Portfolio - a Central Repository |
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ITIL SD - Figure 3.7 - The Service Lifecycle |
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ITIL SD - Figure 3.11 - Designing Processes |
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CSU - Concept of Service Management |
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CSU - Service Assets |
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CSU - Service Design Package |
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Service Design 4. Processes: ![]() ![]() ![]() ![]() ![]() ![]() ![]() | |
CSU - Service Catalogue |
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CSU - Service Catalogue Management Objectives |
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CSU - Service Catalogue Management Basic Concepts |
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CSU - Service Level Management Activities |
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CSU - Service Level Management Basic Concepts |
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CSU - Service Level Requirements |
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CSU - Service Level Management Relationships |
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ITIL SD - Service Level Framework |
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CSU - Service-Based SLA |
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CSU - Multi-Level Service Agreements |
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CSU - Operational Level Agreement |
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ITIL SD - Capacity Management |
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CSU - Capacity Management Objectives |
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CSU - Capacity Management - Capacity Plan |
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ITIL SD - Availability Management |
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CSU - Availability Management |
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CSU - Availability Management - Basic Concepts |
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CSU - Availability Management - Key Terminology |
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CSU - Availability Management - Objectives |
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Accenture - Risk Management Models |
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Queensland Gov't, Risk Treatment Plan |
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ITIL SD - Figure 4.15 - Expanded Incident Lifecycle |
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Arcserve - Guide to Availability, Continuity & Disaster Recovery |
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ITIL SD - IT Service Continuity Management |
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CSU - Service Continuity Management Objectives |
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CSU - Service Continuity Management - Business Impact Analysis |
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Analytix - BCM Implementation Phases Diagram |
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ControllIT GmbH - BCM Project Phases Diagram |
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DRII/BCI Professional Practice Narrative - Best Practices for BIA |
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ITIL SD - Business Impact Analysis |
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ITIL SD - Risk Analysis |
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CSU - Information Security Management Security Framework |
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CSU - Information Security Management Basic Concepts |
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CSU - Security Management - Security Policy |
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CSU - Supplier Management - Basic Concepts |
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CSU - Supplier Management Objectives |
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CSU - Supplier Management - Contract DBMS |
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Service Design 8. Implementation: ![]() ![]() ![]() ![]() ![]() | |
CSU - Risk |
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CSU - Service Continuity Management - Risk Analysis |
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Description | Format |
Service Transition 4. Processes: ![]() ![]() ![]() ![]() ![]() ![]() ![]() | |
Maven - Change Management |
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CSU - 7 R's of Change Management |
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CSU - Change Management Objectives |
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CSU - Change Management Process Activities |
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CSU - Change Types |
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CSU - Change Management Models and Workflows |
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CSU - Change Request Types |
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CSU - Change Management - Standard Change |
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CSU - Service Change |
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CSU - Configuration Item |
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CSU - Definitive Media Library |
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CSU - Release Policy |
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CSU - Release Unit |
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CSU - Service Knowledge Management System |
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Description | Format |
Service Operation 4. Processes: ![]() ![]() ![]() ![]() ![]() ![]() | |
CSU - Event |
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CSU - Alert |
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CSU - Service Request |
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CSU - Incident |
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Short Cut Guide to Availability, Continuity, and Disaster Recovery |
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CSU - Problem |
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CSU - Known Error Database |
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CSU - Workaround |
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CSU - Communication |
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Description | Format |
Continual Service Improvement 3. Principles: ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() | |
CSU - Continual Service Improvement Model |
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CSU - CSI Goals and Objectives |
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CSU - Baselines |
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CSU - Measurement |
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CSU - Types of Metrics |
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Metrics Best Practices |
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CSU - KPI |
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CSU - Service Review |
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CSU - Service Improvement Plan |
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CSU - IT Governance |
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Last Updated: 07/02/2010 15:07:56
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