This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
In IT we should be assimulating how we control the sky
Many network engineers out there use skype and whatsapp in an informal manner. Neither, the NOC
or the CTO of any network operator, service provider or carrier has any
formalized policy around the use of these tools. It is something that
has started organically and become a habit. It has great benefits but it
is also a problem as because it is not formalized it can be a curse.