This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
If you manage a data centre or network you need to look for ugly
To prevent the sh1t from hitting the fan in a data centre or network, it
pays to be Shrek and not Prince Charming. You need to look for ugly and
not pretend everything's coming up roses.