This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Business apps are not serious about social
Most business steer away from social media. They see it as some
irritating distraction that the marketing department must handle.
Typically all interaction is encourage away from social media to the
call centre with a voice call or email. Mostly because voice calls and
emails can be conveniently ignored or a token attempt made at resolving a
query or problem.