This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Not creating documentation is a techie curse
Techies are cursed by the reluctance to create documentation. Most
environments are a SOP (Standard Operating Procedures) desert. In every
job in which I have started, no-one has ever given me a SOP of the
services being provided. I would have to "sink or swim." Most techie
managers who were treated in this manner, reinforce the behaviour by
treating their subordinates in a similar manner. In reality they even go
further to ridicule those who create documentation as bureaucratic. By
this they imply that it is a waste of time but often the underlying
reason is to be able to be a hero, as when the sh1t hits the fan, they
are the only ones able to resolve it, as all the knowledge is in their
heads and not on paper for anyone else to attempt to resolve.