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Thinking problem management!

This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.

The different type of helpdesk callers

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- November 18, 2014

Read about the flawed ITIL servicedesk on LinkedIn's Pulse here.

ITIL Service desk

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Ronald Bartels

Ronald Bartels: Information Technology Solutions Architect delivering on business requirements including those related to SDWAN and IoT.

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Articles by Ronald Bartels published on IoT for all

- March 04, 2020

Improving Data Center Reliability With IoT Reliability and availability are essential to data centers. IoT can enable better issue tracking and data collection, leading to greater stability. Doing the Work Right in Data Centers With Checklists Data centers are complex. Modern economies rely upon their continuous operation. IoT solutions paired with this data center checklist can help! IoT Optimizes Major Incident Handling Major Incidents occur on a daily basis across all industry types. IoT provides an innovative platform enabling a consistent workflow process which will handle major incidents in a manner that reduces their adverse consequences. Using IoT to Reduce the Shock of Blackouts and Load-Shedding IoT is able to mitigate some of the effects of blackouts and load-shedding, enabling businesses to better handle the fallout. Improving Infrastructure Reliability by Understanding IoT Dependencies Currently, there is no standardized mechanism by which to determine dependencies …

Bob Marley & The Wailers - Three Little Birds

Remote spring: the rise of RDP bruteforce attacks

With the spread of COVID-19, organizations worldwide have introduced remote working, which is having a direct impact on cybersecurity and the threat landscape.
Read the article over at Kaspersky over here.

Cybersecurity Update: Malware Blacklist and Remote Desktop Vulnerabilities

The COVID-19 Cybersecurity Threat Intelligence League was formed by Ohad Zaidenberg last week, and has quickly grown into over 900 cybersecurity experts who are volunteering their time and experience to help healthcare organizations defend against the maliciousRichard Lutkus is involved with the group and is helping with cybersecurity related legal issues that members have. As part of the FBI’s InfraGard Special Interest Group for Legal, Richard is helping information be shared between law enforcement (including DHS, FBI, etc.) and private sector organizations. threat actors. The group is comprised of malware researchers, white hat hackers, CISOs, cyber consultants, reverse engineers, coders, software providers, etc. Seyfarth’s own

Read the article over at JDSUPRA over here.

Articles by Ronald Bartels on Software Defined Wide Area Networking (SDWAN) Security

In relation to software defined wide area network (SDWAN) and related to the context of information security, I have previously written on LinkedIn about:
encrypting communications;road warriors;visibility and transparency;creating a separate management plane;configuring network device security; andthreat intelligence. This is the next article in the series and relates to encrypting communications. Ronald Bartels provides solutions to networking and last mile reliability problems. The solution from Fusion Broadband allows a business to stay 100% connected, avoid downtime and keep working.