This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Support without limits
Madge Networks had a simple philosphy of "support without limits."
It meant that if you bought a Madge product you could be guaranteed
that the company would assist you unconditionally in the use of that
product and not charge you extra. They did go titsup, but that is a
different story. Read and listen about why, here.
View the video here where Robert Madge explains about the philosophy. You can find him on LinkedIn here.
Fourteen years, and many service management conferences, talks and workshops
later, I still haven't witnessed an enterprise or vendor deliver to the
same service quality as Madge.
and individuals are selfish and instead of focusing on adding value to
the people that they are assisting, they instead rate and concentrate on
their own worth. It is about, "what is in it for Moi?" Instead the
primary focus should be about what Richard Branson states, "about doing
the right thing," as blogged about here. Madge, with it's simple vision was always able to do the right thing for the customer.