
A mindmap of the SOP (click to enlarge).
The Standard Operating Procedure (SOP) Template for IT Operations can be downloaded here. Alternatively, it is available for download under the list of useful documents on the right of this blog.
This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started). Mostly now the topics are about IoT and SD-WAN.
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