This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Standard Operating Procedures for IT Operations - mindmap
A mindmap of the SOP (click to enlarge).
The Standard Operating Procedure (SOP) Template for IT Operations can be downloaded here. Alternatively, it is available for download under the list of useful documents on the right of this blog.