Major Incident Dashboard

This dashboard is created using the aggregated information collected from using the Incident Consequence Analysis form. This can be downloaded here.

The Dashboard includes:

Catalogue view - the services in the catalogue and their status which is either degrading, maintaining or improving.
Major incident skyline - the Manhattan of the Incident user metric (IUM).
Risk, outage and classification (ROC) area map - the trending in the ROC percentages.
Expanded Incident Lifecycle (EIL) time analysis - the average times for detect, diagnose, repair, recover and restore.
Incident break down - pie charts of incidents by cause and service.
Problem break down - pie chart of problems by service.
List of last 10 major incidents.
ROC heat map.
List of top 10 problems by priority.

You can read up about the major incident process (MIP) here.

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