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Major Incident Dashboard

Major Incident Dashboard

This dashboard is created using the aggregated information collected from using the Incident Consequence Analysis form.  This can be downloaded here.

The Dashboard includes:
  • Catalogue view - the services in the catalogue and their status which is either degrading, maintaining or improving.
  • Major incident skyline - the Manhattan of the Incident user metric (IUM).
  • Risk, outage and classification (ROC) area map - the trending in the ROC percentages.
  • Expanded Incident Lifecycle (EIL) time analysis - the average times for detect, diagnose, repair, recover and restore.
  • Incident break down - pie charts of incidents by cause and service.
  • Problem break down - pie chart of problems by service.
  • List of last 10 major incidents.
  • ROC heat map.
  • List of top 10 problems by priority.
You can read up about the major incident process (MIP) here.


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