This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Lessons from the Railways - where I created my first dashboards
I was assigned to the Information Centre and my boss delegated me to
program some MIS systems. The railway wanted some simple reports which
they hadn't been able to obtain from the Information Centre for years.