This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
It started with a GBIC and ended with a Chivas Regal
While I was working at Investec, the dealing room in London was
experiencing slow performance problems. Hours of troubleshooting
remotely could not identify the problem. Eventually, I climbed on a
plane to London to try and troubleshoot on site.
Read the rest of the article here on LinkedIn's Pulse.