This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started). Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
The other day I had a conversation with a former colleague of mine at
iBurst. He mentioned twitter was a great tool to gauge real time input
about customer experience. It was something we had discussed five years
ago and at that time they all thought I was smoking my socks.