Flawed "ITIL aligned" Incident management

Many "ITIL aligned" service desk tools have flawed incident management. The reason is that incidents are logged with a time association and some related fields to type in some gobbledygook. The expanded incident life cycle is not enforced and as a result trending and problem management is not possible.

Read the full article here.

https://www.linkedin.com/pulse/my-top-10-posts-pulse-ronald-bartels/


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