This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
With the latest outage at Standard Bank, every expert is climbing out of
the woodwork in self-righteous indignation and saying, “How can this
happen?” Somehow, in their minds it shouldn’t. However, if we look at it
in a balanced and objective manner, the outage was not that
debilitating and was only a couple of hours. The incident at Standard
Bank is not something new, it has been happening for ages at different
companies and most likely at yours as well. Let me explain…