The day the country came to a standstill (the need for end to end change management)

One morning I was driving in to work and was listening to a CD and switched to Radio 702 just before 7. The headline news was about major delays at Johannesburg International Airport (now called OR Tambo) that was caused by a computer problem.

Read about what happened here.


  1. I find it funny that if you ask an ITIL guy for a solution, it's usually "more process". Ask someone in IT and they'll say "fire the idiots" ;)

    I suspect the real answer lies somewhere in the middle.



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