This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
When companies act like the USS Montana
Many captains of companies act like Captain Hancock of the USS Montana. Replace the Captain with the head honcho of a data centre near you...except that this being IT, the claim of the lighthouse will be ignored!