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Checklist for performance reviews for Infrastructure Managers

  1. Strategic Leadership
    • Leadership commitment
    • Managerial commitment
    • Senior departmental functional authorities
    • Planning
    • Resource Management
    • Management of Partnerships
    • Client relationship management
  2. Shared Values and Ethics
    • Values and Ethics Framework
  3. Mature Risk Management
    • Integrated Risk Management
    • Integrated management control framework
  4. Motivated People
    • Modern management practices competencies
    • Employee satisfaction
    • Enabling work environment
    • Sustainable workforce
    • Valuing people's contributions
  5. Clear Accountability
    • Clarity of responsibilities and organization
    • Performance agreements and initiative
    • Specialist Support
    • External reporting
  6. Integrated Performance Information
    • Integrated departmental performance reporting
    • Operating information
    • Measuring client satisfaction
    • Service standards
    • Evaluative information
    • Financial Information
    • Cost Management Information
  7. Rigorous Stewardship
    • Business Process Improvement
    • Management tools and techniques
    • Knowledge Management
    • Accounting Practices
    • Management of Assets
    • Internal Audit
    • External Audit
  8. Vision and proactiveness
    • Ability to manage resource allocation and acquisitions in a manner that preserves a productive relationship within the wider enterprise framework
    • Knowledge of other similar enterprises and how a competitive environment affects working relationships, information exchange and systems integration
    • Ability to create and articulate a clear vision of how evolving technology can be applied and the ability to inspire the use of technology to improve the enterprise
    • Knowledge of how effective information technology can empower the enterprise
    • Knowledge of the problems that can be addressed and capacities that can be increased with information technology
    • Ability to assess accurately the enterprise’s readiness for change with respect to both the technical and human sides of change and transition
    • Skill in working with others to use technology to enhance the quality and timeliness of service delivery, and to improve the business practices of the enterprise
    • Ability to lead the use of technology by establishing direction; and, motivating, inspiring, and overcoming resistance to change
    • Skill in explaining the value of multi year technology plans and investments to decision makers, including those who are not entirely technologically literate
    • Ability to collaborate with enterprise business units to obtain sufficient technology funding, to build technology infrastructure, and to integrate system applications
  9. Operations and service
    • Knowledge of approaches taken by enterprises to address information technology needs and problems
    • Knowledge of the need for functional standards
    • Ability to articulate an enterprises functional requirements
    • Knowledge of both the capacities and limitations of information technology for specific functions and how to match competing technologies and vendors to the functional requirements of an enterprise
    • Knowledge of technology life cycles and how technology evolves through future, emerging, current, and obsolete stages
    • Skill in assessing architectural options including centralised and consolidated, point- to-point coordinated systems, and hub and spoke hybrid systems, among others, for hardware, applications, and operating systems in the enterprise
    • Knowledge of data integration architecture options including data warehouses and data integration hubs
    • Knowledge of infrastructure options: facilities, computer equipment, system software, networks, telecommunications, infrastructure support staff, data, operational procedures, finances, and other components
    • Ability to interoperate with service desk problem management systems that serve end users
    • Knowledge of application systems including transaction management, financial management, system management, administrative systems, public access and their integration into the enterprise including the hardware and software required to support these systems
    • Knowledge of the systems development life cycle and its evaluation, planning, procurement, development, and implementation stages
    • Knowledge of software engineering processes including design, coding, and testing and the role enterprise resources plays at various points in these processes to ensure quality
    • Knowledge of the Internet and its implications for infrastructure, user interfaces, information exchange, standards, integration and confidentiality
    • Knowledge of electronic commerce and how to link enterprise applications to the Internet
    • Knowledge of the need for enterprise business contingency planning and how to put disaster recovery plans in place
    • Knowledge of office automation technologies including electronic mail, word processing, spreadsheets, Internet access, and database tools and their application in the enterprise
    • Knowledge of integrated document management and records management technologies used to store, index, and retrieve active and archival records including imaging, document management and electronic filing
    • Knowledge of other technologies necessary to support enterprise operations including security, facilities management, telephones and photocopying
  10. Management and reactiveness
    • Knowledge that success with technology depends as much on the management of people and work processes as it does on the quality of the tools
    • Ability to attract, develop & retain good technical staff
    • Ability to lead and manage technical people, whether in-house, outsourced or contractual
    • Ability to anticipate and resolve the problems that the enterprise and operational staff will have with the introduction of new technology
    • Skill in working with business units to produce or to implement standards for application integration and data exchange, including remote access, electronic reporting and workflow
    • Ability to work with technologists to maintain and improve operations, including facilities and their modification, data conversion strategies, start-up plans and operational procedures
    • Skill in writing, speaking, listening, presenting, media relations, and meeting management as they relate to oversight of technology and technical staff supporting operations
    • Ability to develop and maintain communication plans and information distribution methods concerning technology for stakeholders, insiders and outsiders
    • Skill in setting goals, evaluating options, and monitoring the work of technologists to maintain and improve the acquisition, development and use of technology
    • Knowledge of how to provide effective user support for applications, including training, documentation and quality assurance
    • Skill in aligning budgets, technology, workflows and business processes
  11. Methodology and value
    • Ability to assess the availability, cost, risk, and value of current technology as it changes in different stages of its life cycle
    • Knowledge of the project life cycle and the importance of dividing a project into phases with discrete deliverables and management controls
    • Ability to organize and develop management and technical teams to conduct project work without comprising on-going operations
    • Ability to identify and work with stakeholders and the individuals that are actively involved in or affected by a project
    • Skill in using diverse procurement approaches, managing project procurement, including procurement planning, solicitation planning, solicitation including request for information (RFI) and request for proposals (RFP), vendor or product selection, and contract development, administration, implementation and closeout
    • Skill in evaluating the substance of vendor responses to RFIs and RFPs before signing a contract & expertise with project management tools and techniques, including project plan development and execution, change management and project closeout
    • Knowledge of risk management practices in projects, including risk identification and quantification, response and contingency planning, development of reserves and restrictive contract language
    • Skill in applying the tools and techniques of project management to define the scope of projects, to negotiate formal acceptance of the scope with stakeholders, and to manage needed changes in scope and deliverables throughout a project
    • Skill in defining project activities, sequencing tasks, estimating the duration of work, developing schedules and managing schedule changes during the project life cycle
    • Skill in overseeing planning, monitoring, and testing the quality of interim and final products to ensure that systems developed during technology projects meet specifications and functional requirements


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