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Checklist for server infrastructure

- System administration
- Application management
- Operating system administration
- Messaging administration
- Database administration
- Web server administration
- Configuration management
- Identify & document components & their relationships
- Document which applications are running on each server
- Document the service pack level for all applications & the server operating system
- Document all critical application level settings, such as the path to databases and transaction logs
- Document all DNS, WINS and DHCP settings.
- Document which services are used on each server
- Capacity management
- Business capacity management
- Service capacity management
- Resource capacity management
- Planning, sizing and controlling business, service solution and resource capacity such that it satisfies business unit user demand.
- Performance levels established in the capacity plan and service level agreements.
- Workforce management
- Adequately skilled and trained workforce.
- Recruiting
- Skills development
- Knowledge transfer
- Competency levels
- Team building
- Process improvements
- Resource deployment
- Service continuity management
- Manage disaster recovery sites and services.
- Reduce single points of failure on business critical systems.
- Integration with Service Desk
- Monitoring service desk performance
- Manage costs and charges
- Reporting to management
- Comparing actual performance to commitments & industry benchmarks
- Optimizing staffing levels
- Monitoring & continually assessing & improving service desk workflow & business processes
- Monitoring & continually assessing & improving tools & technologies used in automating service desk activities
- Integration with Incident Management
- Integration with Problem Management
- Integration with Change Management
- Security administration
- Maintain a safe computing environment
- Ensure data confidentiality
- Ensure data integrity
- Ensure data availability
- Release management
- Facilitate the introduction of software & hardware releases
- Ensure that all changes are deployed successfully
- Coordinate & manage all releases
- Storage management
- Servers, storage hardware, storage software, storage networks, tools & operational processes
- Ensure that business can reliably safeguard their data
- Ensure that these systems and stored data kept operating
- Print and output management
- Management of printer and print types
- Screen standardisation
- Network administration
- Integrate components with the network.
- Maintain networking standardisation.
- Service monitoring and control
- Process heartbeat
- Job and queue status
- Server resource loads
- Response times
- Transaction status and availability
- Service level management
- Creating a service catalog
- Identifying and negotiating service level requirements for service level agreements
- Ensuring that service level requirements are met within financial budgets
- Setting accounting policies
- Monitoring and reviewing support services
- Job scheduling
- Ensure that SLAs & user requirements are met
- Available capacity is used most effectively (the workload running at any given time does not exceed the acceptable capacity levels)
- Workloads are organized by time periods (daily, weekly, monthly, annually) & jobs are scheduled for execution according to business needs, length of job, storage requirements & associated dependencies
- Schedules are set up and maintained, conflicts & problems pertaining to scheduling are managed & special needs (for example, as-needed jobs) are accommodated
- Jobs & batches are executed according to the work schedule, run priority & job dependencies
- Financial management
- Controlling the overall IT costs that business incurs
- Financial management activities include budgeting, IT accounting, charging (or charge back models) & system decommissioning
- Budgeting which consists of predicting & controlling the spending of money within the enterprise
- Ensure that any service solution proposed to meet the needs identified from a request for change is justified from a cost and budget standpoint
- Charging by billing Business Unit users for services
- System decommissioning or retirement is critical so that systems can be assessed over time to consider not only upgrades and new functionality, but also replacement
- Directory service management
- Document which domains are included within the forest
- Document which domain controllers are responsible for performing which Active Directory roles
- Document any external trust relationships that exist
- Document any site links that may exist and which servers are acting as the bridgeheads
- Document each OU and the computers, servers, and groups contained within them. Users are optional
- Document the rights assigned to each group. Documenting group membership is optional
- Document the location & name of each group policy
- Document the settings within each group policy
- Availability management
- Ensure that Business Unit users can use a given IT service when required
- Ensuring high availability for a service solution must begin early in the software or service development process
- Ensure that designing for availability, reliability, manageability, and maintainability occur & are documented in the specification of the product or service
- Support the service with solid operational processes & skilled people
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