Skip to main content

B.I.T.C.H.


B.I.T.C.H. (Bartels' Information Technology Companion Handbook) is my book that I have as a goal to publish. It will be the final result of all my ideas that I have blogged about here on "Thinking problem management!". Peter Drucker, the management visionary and author said: “You can’t manage what you can’t measure.” The goal is to create metrics for problem management.

One of the things I have been working on is the "Thinking problem management! Dashboard as shown above. The dashboard has as its components the following:
  • Catalogue view - the services in the catalogue and their status which is either degrading, maintaining or improving.
  • Major incident skyline - the Manhattan of the Incident user metric (IUM).
  • Risk, outage and classification (ROC) area map - the trending in the ROC percentages.
  • Expanded Incident Lifecycle (EIL) time analysis - the average times for detect, diagnose, repair, recover and restore.
  • Incident break down - pie charts of incidents by cause and service.
  • Problem break down - pie chart of problems by service.
  • List of last 10 major incidents.
  • ROC heat map.
  • List of top 10 problems by priority.

Comments

Popular posts from this blog

easywall - Web interface for easy use of the IPTables firewall on Linux systems written in Python3.

Firewalls are becoming increasingly important in today’s world. Hackers and automated scripts are constantly trying to invade your system and use it for Bitcoin mining, botnets or other things. To prevent these attacks, you can use a firewall on your system. IPTables is the strongest firewall in Linux because it can filter packets in the kernel before they reach the application. Using IPTables is not very easy for Linux beginners. We have created easywall - the simple IPTables web interface . The focus of the software is on easy installation and use. Access this neat software over on github: easywall

No Scrubs: The Architecture That Made Unmetered Mitigation Possible

When building a DDoS mitigation service it’s incredibly tempting to think that the solution is scrubbing centers or scrubbing servers. I, too, thought that was a good idea in the beginning, but experience has shown that there are serious pitfalls to this approach. Read the post of at Cloudflare's blog: N o Scrubs: The Architecture That Made Unmetered Mitigation Possible

Should You Buy A UniFi Dream Machine, USG, USG Pro, or Dream Machine Pro?