This is the blog of Ronald Bartels that wanders on and off the subject of problem management (that is how it started), but it is best described by Ray who says this is Daddy's thoughts! Like the best music is from the Eighties and a wee dram helps in solving most inconveniences.
Major Problem Reviews in 6 Easy Pieces
Hank Marquis writes in Major Problem Reviews in 6 Easy Pieces: "If you are ITIL® certified then you remember Major Problem Reviews (MPR). You may still remember that Problem Management performs a MPR after resolving a 'major problem' to identify:
What was done right
What was done wrong
What could be done better next time
How to prevent the Problem from happening again
The benefits of MPR are many, including reduced staff workload and higher quality operations. However, aside from the above, the ITIL offers no specifics on how to perform a MPR."