Checklist for IT Critical Success Factors
- Business User Interaction - Retention as a low-cost methods to increase revenue (retention is cheaper than acquisition), Voluntary, Long-term relationships, Referrals and testimonials as powerful tools that result from Business User satisfaction or dissatisfaction (referral Business Unit users are already sold, before they even call you.)
- Management engagement and support - Visible & consistent support, Active role in communication & reward, Assuring linkage of information technology to corporate strategies, Clear prioritization (relative to other initiatives, programs & priorities), Use facts & data to support actions at all levels of decision-making, Creating accountability's, expectations, roles & responsibilities for the enterprise, Conducting and attending regular reviews to assure & verify progress.
- Projects -Establish a documented project inventory (refresh regularly), Assure linkage of projects to critical enterprise & Business Unit user needs, Establish projects of appropriate scope and size (significant savings & achievable), Assign a Champion and Black Belt to each project (and hold them accountable), Implement a project tracking system to facilitate replication & reuse, Review previous projects.
- Continuous improvement -Training, Skills analysis, Compelling need for change.
- Realistic goals and strategies - Plans & road maps, Budget forecasts, Measurable goals.
- Effectiveness - Empower team members so that they may deal with mistakes as they occur, Decisions are based on the best available cost, benefit & risk information, Broad based participation.
- Communications - Creation & communication of a human resources plan, Regular written communications on news & successes, Development & dissemination of communication aids to management, Attempt to understand the Business Unit user, commitment & communication, Business Unit users should call only once, after that they should be proactively called.
- Compliance/adherence to architecture & standards - Standards, Methodologies, Processes, Legal aspects.